Gorgias, a multi-channel helpdesk integrated with e-commerce merchants’​ back-office, announces today a $14m Series A in a new funding round led by Flex Capital, with participation of Alven, SaaStr, Amplify Partners and Eric Yuan.

This funding round will enable the company to continue building out the product with new features, while also bringing on more merchants.

Founded in 2015 by Romain Lapeyre and Alex Plugaru, Gorgias helps independent e-commerce brands provide an outstanding customer service experience, by changing the role of support agents from responding to repetitive questions to being sales associates that advise customers. Gorgias offers artificial intelligence tools that help brands automatically respond to basic questions, and track the impact of customer service on sales so support becomes a profit center.

“With this funding round, we aim at to transform customer service into a profit center using conversational commerce” says Romain Lapeyre, CEO & Co-Founder at Gorgias “brands are going direct to consumers, and we at Gorgias have been working on empowering merchants to build large scale and independent businesses”.

“We are excited to welcome Gorgias to the Alven family, and to continue expanding our foothold in the US by building bridges with both US-based French founders and US VCs.” adds François Meteyer, Partner at Alven. “We’ve known Romain & Alex for many years and have been impressed by their product execution and strong growth over the past 12 months. We are looking forward to help Gorgias become the most actionable customer success intelligence software for online brands to derive always more satisfaction and profits”.

While the Shopify-focused product was launched as recently as 2017, Gorgias’ solution and its 30+ strong team people based in San Francisco, Toronto & Paris, already provide services to over 2,000 clients, including companies such as Steve Madden, MVMT or Rothys.